Convoluted Billing

I received my most recent bill from Shaw cable TV/Internet and talk about complicated! I had a trial of their Extreme Speed cable internet for one month. They informed me when I received the bill that by law they must enter trial features onto the customer's bill and subsequently subtract it. This is not so bad, but they entered it as the total of $14 and some odd cents and opposed to the $9 and some odd cents (tax was included). They bill upfront for a month. I am not even going to attempt to explain all the ins and outs of the billing entries, because the truth is, even after a heated discussion with their billing office, I still didn't completely understand all the entries on my bill. To avoid further stress on my day off, I just told the woman I thought it was far to complex for anyone other than a bookkeeper or accountant to understand. Usually I try to understand all my bills, but this time, I just took it on faith, paid it, and will get on with my life. She assured me the the following bills should make more sense. I sure hope so, because I don't need this aggro in my life - and neither do any of their other customers. At least this woman was skilled enough to handle conflict - not so with many billing employees.